Right of withdrawal and product return
In the event that the customer is also a consumer, pursuant to art. 64ss of the Consumer Code (Legislative Decree 206/2005) the customer-consumer can exercise the right of withdrawal without adding any reasons.
The right of withdrawal must be exercised no later than 14 working days from the date of receipt of the goods.
The right of withdrawal must be exercised in one of the following forms:
return of the product to the seller: by insured BARTOLINI courier, the cost of which will be borne by the seller. The customer is required to fill in the return form of the goods located on the “WITHDRAWAL” page of the Ciocca.it site, taking care to indicate the order code. Delivery to the courier for reshipment must take place within 3 working days of filling out the aforementioned form.
The seller will refund the sum paid by the customer-consumer 30 days from receipt of the e-mail, a half refund on the credit card through the Paypal service or a half refund by bank transfer, a method of payment chosen by the customer during the purchase. , except as provided in case of receipt of damaged product.
Upon receipt of the product, the seller will verify the same in order to assess the state and quantity of the items.
1) In case of damage to the packages, it is necessary to return to the customer-consumer and replace the value of the packages to be reintegrated / replaced and in any case for an amount not exceeding 20% of the purchase price.
2) In case of damage or excessive wear of the goods and incompatible with the mere use for the purposes of the fit test, the right of withdrawal of the customer-consumer will lapse. In this case, the seller will not make any reimbursement and the product will remain kept at the seller where it can be collected at the expense and care of the customer-consumer no later than 6 months from receipt.
In both the aforementioned hypotheses, the seller will communicate the quality and extent of the damage detected during the inspection by e-mail to the customer-consumer.
It is possible to make a return
It is possible to request a return no later than 14 calendar days from the date of receipt of the goods, by following the return procedure indicated on our website. In case of purchase of underwear products, it will not be possible to accept the return for health and hygiene reasons.
How can I return a product?
In this section you can fill in the return request form specifying the order number for which you want to request a return, any reason and your contact details.
How can I pack the package for the return?
Ciocca recommends reusing the original packaging with which the product was received, sealing the package with adhesive tape.
What are the return costs?
The return costs are borne by us.
The only courier booking procedure to be carried out will be sent to you by e-mail, otherwise, if the customer wants to book a courier independently, the return costs will be borne by the customer.
Which courier should I use for the return?
Once the return has been authorized by the Customer Service, you will receive an email with instructions to book the passage of the courier who will collect the package. At the end of the procedure, you will have to print the return labels and follow the instructions to be able to place them on the package to be returned.
Can I replace a product because I have the wrong size?
Yes, by filling out the return and replacement request form and indicating the order number for which you wish to request a return, any motivation and your contact details.
I can return a garment because I don't like it?
Yes, you can return your purchase by following the return request procedure using the appropriate form.
Can i replace a faulty item?
In the event of defective items purchased from our site, please promptly notify Customer Care using the return request form, specifying that you have received a defective item. If available, we will send you the same replacement item as soon as possible. In case of unavailability, the item will be fully refunded.
When will I get my refund?
The refund will be made as quickly as possible and in the same payment method used to place the order. The refund will be made within 30 days of the return request.